Customer Service – KHT AVIATION


Customer Service

Customer Service


WHY KHT Air Cargo?


KHTA offers some of the best employee perks, opportunities for career growth, work that positively impacts the human race and innovative culture. Working for a leading GSA company in Vietnam and in the developed air cargo industry, friendly and dynamic working environment, good chance to learn knowledge in aviation, many challenges but also many deserved achievements.




    • Booking reservation
    • Making all relevant documentations for shipment
    • Issue MAWB, input HAWB, check dimensions, send draft and scan of MAWB to agents, document pouch to warehouse, send pre-alert to HQD of airlines or hub, send loading plan warehouse if required
    • Follow up the shipment, tracing and update status of shipments from shipment’s acceptance to arrival
    • Take care and build-up good relationships with customers, cargo agents
    • Receive and handle all requests of customers
    • Resolve irregularities, complaints (if any problems arise during transportation)
    • Coordinating with sales department to offer rates for customers.
    • Introducing air cargo services to customers
    • Assistant for accountants to collect payment of airfreight (if required)
    • Support accountant for summarization shipments’ data, update tonnage on Cargo sales report weekly and monthly
    • Other duties to be assigned in specific situation.
    • Channel of report: directly to Cargo Manager




  • Qualification: Bachelor Degree of Foreign Economics or related aviation field
  • Experience & Knowledge: At least two years of forwarder or air cargo job
  • Have good Knowledge of air cargo industry
  • Can work on booking system, good communicate with customers & team
  • Can work OT & flexible in working time
  • Can work hard at every situation
  • Have knowledge about cargo market, cargo agents
  • Can write email in English, good English speaking.
  • English communication in 4 skills
  • Soft skill required: Flexible, Mature, Aggressive, Hard working, Supportive, Teamwork, Good communication, Good cooperation, Good compliance, Strong at explanation, Problem solving skill, Confident, Faithful.
  • Technology: MS Word, excel, power points, outlook, internet, email, booking system.
  • Language: Fluent in Vietnamese, Good in English (writing, speaking and listening)
  • Special requirement: Can handle many tasks at the same time
  • Complete unscheduled deadline
  • Skillful communication with airlines and customers



The working location is mostly around Tan Son Nhat airport and near cargo terminal




        • Report regularly & directly to Cargo Manager.
        • Make mistakes in OPS skills less than 10% of monthly.
        • Right person to do the right job
        • Good communication and coordination with co-workers and Manager





Tel: 0369 60 18 16