• Complete sales representation in each local market
  • Booking and Confirmation
  • Complete airline cargo capacity management
  • Claim/complaints solving and coordination
  • Dedicated airline staff services
  • Operational flight preparation
  • Dispatch of all special commodities including DGR
  • ULD management & Airline accounting
  • Interline hub services and transfer coordination
  • Road feeder Services
  • DDS – Door delivery service for Airlines
  • Cargo Security & Cargo Handling Supervision
  • Cargo reservation System
Sales & Marketing
  • Sales team with great knowledge of local markets
  • Complete sales representation in each local market
  • Innovative sales strategies tailored to each airline
  • Experienced and highly motivated sales teams covering all regions
  • Targeted sales using market analysis and local expertise
  • Value Added Services including personalized incentive schemes & face to face meetings
  • Continuous promotion of the airline’s brand in the market
  • Focused marketing support
  • Creative and original promotions on social media
  • Organization of corporate and promotional events alongside attendance at key industry events
Customer Service
  • Customer services in full range of export and import
  • Full working knowledge of special cargo requirements with regular on-going training
  • State of the booking systems that interface with the airlines own system
  • Air Waybill Distribution & Stock Provision
  • Permanent track & trace updates
  • Highest standard of customer service
  • 24/7 Duty CS Manager
Cargo Operation
  • Efficient and experienced cargo operations teams
  • Monitor & assist suppliers or forwarders to maximize revenue on every flight
  • Loading plan building and GHA supervision
  • Close liaison with RAMP team and OAG assistance
  • Monitoring cargo accepting, screening process at cargo terminal
  • Import handling and administration
Finance and Administration
  • Dedicated finance teams in over 12-year experience
  • Punctual and accurate payments on agreed dates
  • Distribution and control of revenue documents preparation / conciliation of CSR
  • Airline Accounting
  • Remittance of Funds to Airlines
  • Claims dealt with promptly and according to airline procedures
  • A financially effective organization
Total Cargo Management (TCM)

Total Cargo Management (TCM) means complete and comprehensive management of an airline’s cargo division, from the traditional sale of cargo capacity to total management of operational aspects and management of quality and security procedures.